Product Knowledge (text-based)
Exceptional customer experiences start with great product knowledge. This training course gives customer-facing teams the confidence to explain products clearly, tailor solutions to real needs, and consistently demonstrate value.
0 course reviews
When teams lack product knowledge, customer confidence quickly drops and opportunities to add value are missed.
- Business Compliance
- 40 languages
- 10m
Buy now
Multiple use from as little as £5.00 pp
Single use £30.25 +VAT
- Price based on an average client order. Call us for a bespoke quote
- Multiple users across this or any of our other courses
- Designated Account Manager and full phone/email support
- Full access to our product
- Single user on this course
- 60 days’ unrestricted use
- Upgrade to subscription based training any time to suit you
Learning outcomes
-
Understand the importance of product knowledge
-
Understand use cases and how they help empower your customers
-
Recognise the importance of staying up-to-date with new products and features
-
Know how to train, onboard, and measure the progress of your customers
Covered in this course
Course contents
This training course is broken down into 3 sections
- 1Deep understanding of your product
- 2Customer onboarding
- 3Leveraging product for customer success
About this course
This training course helps employees move beyond surface-level understanding to truly master the products they support. Learners explore how to connect features to benefits, apply real-world use cases, and support customers through onboarding, training and ongoing engagement. This is the perfect opportunity to develop the skills that drive customer success and retention.
Available in 43 languages
All inclusive
Machine translated* content is included for free with all our popular courses
It covers LMS navigation, course transcripts and test questions. If you don’t see a course listed in the language you require, just let us know.
*Content which is not English may be machine translated and is for assistive purposes only. We cannot guarantee the accuracy of translations.
Our most popular languages
Product Knowledge certificate
Download and print
Each of our courses ends with a multiple-choice test to measure your knowledge of the material.
This Product Knowledge course concludes with a 5 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Product Knowledge Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
Why is this training important?
When teams lack product knowledge, customer confidence quickly drops and opportunities to add value are missed. This training helps employees move beyond a basic understanding of your products so they can explain features and benefits clearly, tailor solutions to customer needs and demonstrate real return on investment. For employers, this leads to stronger customer relationships, improved adoption and better long-term retention.
