Product Knowledge (text-based)

Each of our courses ends with a multiple-choice test to measure your knowledge of the material.

This Product Knowledge course concludes with a 5 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.

What does my certificate include?

Your Product Knowledge Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.

Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.

When teams lack product knowledge, customer confidence quickly drops and opportunities to add value are missed. This training helps employees move beyond a basic understanding of your products so they can explain features and benefits clearly, tailor solutions to customer needs and demonstrate real return on investment. For employers, this leads to stronger customer relationships, improved adoption and better long-term retention.