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GOOD
SOME GOOD POINTS, BUT CAN BE REPETITIVE ON SOME POINTS. I THINK THAT IT DOES MAKE YOU THINK ABOUT YOUR APPROACH AND HELP WITH THE WAY YOU HANDLING CERTAIN SITUATIONS.
Informative & Clear
This course was helpful and informative. Great tips on how to maintain good customer service
really easy to follow
great examples of what world class customer service should look like
Very well explained.
Perfectly done.not boring.like it.very useful
Good
Learnt some good points on how to express myself more efficiently. Thank you.
Very interesting
This user gave this course a rating of 5/5 stars
Unable to watch video transcript
I would have liked a better screen layout so that the transcript could be read alongside the video. I had to scroll down screen to read transcript therefore couldn't view relevant part of video at the same time
Good in places but needs work
While there are some useful bits in this course that will aid people in their customer service going forward the active listening section could be updated/changed. Mirroring tone is encouraged in the training while a positive is good to mirror mirroring the speed of talking and louder tone isn't good customer service advice if a customer is talking quickly it frequently means there panicked or angry mirroring this tone can often exasperate these feelings where getting a more levelled tone and attempting to calm the customers tone and get them to mirror yours can calm them and make a solution easier to come to and improve the customer experience.
To the point
To the point and offers valuable insights, which are offen overlooked and yet, key to customer service
Informative and useful
Really good course to refresh knowledge – always pick up something to take away. Would be good to have a bit on how to end an aggressive customer phone call politely but effectively.