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Covered in this course

Course contents

This training course is broken down into 2 sections

  1. 1 Communication in Care
  2. 2 Communication in Practice
A lady speaking to a disabled man - Communication in Care Training
Section 1: Our carer and patient

Good communication skills help you accurately understand what the people in your care need from you, they help you organise and plan together what care you’re going to give them, and they enable you to communicate this to your colleagues. In the rest of this section we’ll look at what communication is and the different forms it takes.

Section 2: Another one of our carer and their patient

Communication is the foundation of any relationship and just like relationships communication comes in all shapes and sizes. What’s appropriate for one person won’t necessarily be appropriate for another and it’s your job to communicate effectively with your patients. In this section, we will look at the barriers to effective communication and how to reduce these barriers.

About this course

Ensuring effective communication is a fundamental component of providing high-quality care services.

As a care worker, you will need to be aware of a range of different ways communication can take place. Individuals communicate through a range of different methods and these can be either verbal or non-verbal.

Examples of types of communication are:

  • Volume
  • Tone
  • Photos
  • Body language
  • Facial expressions

Our Communication in Care course teaches carers how to effectively communicate with patients and colleagues in a care setting. It looks at speaking with confidence and conviction, listening to difficult people, identifying your preferred listening style and much more.

This course works alongside our 14 other awareness courses that make up the Care Certificate Standards.

You can access our free worksheet that has been designed to accompany our online Communication in Care Training course. In each section, there is a box for you to
tick when you have watched the relevant slide in our course. You can also take notes that will help you during your practical assessment at work.

This course equips learners with the knowledge that's required to be put into practice in the workplace, whereby they can do the 'practical' part of their training, followed by having the Care Certificate supplied to them by their management as they meet the required standards. These courses provide part of training but practical training is still required to obtain the care certificate.

Chris Miller, a presenter of Communication in Care Training

Presented by

Chris Miller

The importance of Communication in Care Training

It’s important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.

Find out more

Available in 36 languages

All inclusive

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*Content which is not English may be machine translated and is for assistive purposes only. We cannot guarantee the accuracy of translations.

Our most popular languages

  • Italian
  • German
  • Romanian
  • French
  • Polish
  • Lithuanian

Communication in Care certificate

Download and print

Each of our courses ends with a multiple choice test to measure your knowledge of the material.

This Communication in Care Training course concludes with a 15 question multiple choice test with a printable certificate. In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.

What does my certificate include?

Your Communication in Care Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.

Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.

Communication in Care Certificate

97 real user reviews

4.9 out of 5
I am happy

This user gave this course a rating of 5/5 stars


Useful information for the care sector


It was a good refresher course highlighting the good practices being implemented and improving on those that need improvement when dealing with others.

The training was good.

Overall, the training for caring was good and well structured. I have learnt and developed new skills from this and am very optimistic and confident with the opportunity.

Enjoyed the training,very interested

Very informative and clear. Unfortunately I press the wrong one for question 1

Very good

This user gave this course a rating of 4/5 stars


This user gave this course a rating of 5/5 stars

Excellent course thank you.

This user gave this course a rating of 5/5 stars

Why is this training important?


It's important that you comply with the law and know the ways in which it affects you and the way you work.

Standard 6 of the 15 standards that make up the Care Certificate is Communication. Workers in the care sector are shown what is expected of them in the Care Certificate, which is an agreed set of standards that employees need to pass. It forms part of an induction programme that should be covered if you are new to the care sector. 

The Care Certificate was developed by Skills for Care, Health Education England and Skills for Health.

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