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Informative and helpful
It was good length decent recording. It covered all important subjects.
Good training course
Found this to be very informative and easy to follow and answer the questions at the end of the course.
Wet delivered
Well Delivered
Well structured
The content of this course is the basis for all positive people interaction.
well presented
Very informative and well presented. very clear
Good
This was an extremely informative, enjoyable and above all valuable session and I look forward to putting some of the techniques I've learned today into practice.
Feedback
It was a good training I learnt a lot of customer service skills and benefits of providing excellent customer service and various response of giving best customer behaviour ,also learnt about surveys and ways of extracting feedback from customers
Positive, helpful, informative
Positive reassurances in how to achieve good customer service.
Always something new to learn
I enjoyed the course. The delivery was very good and I thought the content was very informative. It reminded me that there is always something new to learn – no matter how experienced a person is.
Clear and concise learning program.
Much prefer this eLearning platform to the previous one we used, which consisted of endless text and clicking different sections for 'more info', as well as really irritating animated figures – I like that this one uses real people. Straightforward to use and information that's concise and far more easy to take in and remember. The option to go back and look at sections is great also.