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Essential training for a customer facing role
Clear and well structured, this could was effective in reviewing existing knowledge and learning new techniques to ensure an excellent customer experience.
Simple basic customer service knowledge
Easy to understand. Presented in an interesting way
Clear, concise, helpful. A worthwhile course with good skills teaching especially on handling customer complaints.
This user gave this course a rating of 5/5 stars
good content
very informative course
good content
it was very informative
good
This user gave this course a rating of 5/5 stars
Clear & well delivered
This user gave this course a rating of 5/5 stars
Clear and easy to understand.
The sections are clear and short with all the information needed in a few paragraphs.
Useful
I found this useful and will remember the advice given when speaking with clients.
very informative
I felt it was very helpful and informative