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Clear, easy to follow
This training, along with other courses have not been a slog to get through, good structure of content, easy confident presentation get the messages across
Good
All common sense.
Too basic
This should be targeted better, after 30 years in sales it's way to simplistic…..
Excellent training.
This highlighted what is important in Customer service and reminded me why i enjoy my role. Also interesting to see that just being human with the customers makes them feel better .Fantastic training. Thanks
Good
This user gave this course a rating of 5/5 stars
A good overview of key issues
This user gave this course a rating of 5/5 stars
ok
Could Have Done With Bullet Point Pages As well as The Gentleman Talking.
Common sense
I really enjoyed this training as it used humour to get the message across. It also suggested self evaluation, which, if I'm honest, I don't do, but now I will.
Good on basics but limited
The presenter is excellent and the content is impressive in the limited time. However you are still just watching and listening to a man on a screen. It seems incongruous to train skills in what is a, at the minimum, two-way interactive process. The theory of customer service is just that, theroritical, in my opinion, unless involving practical demonstartion and interaction this serves a limited purpose.
Excellent and really easy to follow.
A really good course and very informative.