Customer Service Training, Page 3 Reviews

Although informative and provided all useful information. Personally, found each video section too long and listening to one persons voice throughout become monotonous. To maintain interest, could have been more interactive.

This should be targeted better, after 30 years in sales it's way to simplistic.....

The presenter is excellent and the content is impressive in the limited time. However you are still just watching and listening to a man on a screen. It seems incongruous to train skills in what is a, at the minimum, two-way interactive process. The theory of customer service is just that, theroritical, in my opinion, unless involving practical demonstartion and interaction this serves a limited purpose.

During the course the instructor states the very high importance of appearance several times but he has been several days without a shave, not good. Also the customer service advisor in the videos should stand up when talking to the lady or offer her a seat.

I had a few problems with the tests freezing, being unable to proceed further.

The course was fine but it doesn’t make you feel very valued to have the name associated with my arena email incorrect and as a result my name on this course is incorrect.

No summary provided

The test does not assess anything except that the participant has followed the modules. Some of the questions simply require recollection of the course. They do not really assess the capabilities of the participant. Eg How many seconds does it take to form an opinion of you? 7 30 60 etc. This is a very unscientific multiple choice style and elicits very little from the participant other than checking they paid attention to a very specific detail in the training. I personally found this very demotivating as I wound up with a reduced score. This is then highly visible on my certificate too. I think you got that aspect of the software wrong. Other questions were just common sense and could be answered by people who had not followed the course at all. If you use the test to allocate passes it should be more realistic. Ask questions about scenarios rather than course content.

Ok

The course is repeated and doesn't become more advanced just the same each time. Meant to cover all aspects of CS but I don't think there's enough content for absolute beginners to learn, andrepetitive for more experienced staff