Customer Service Training Reviews

No summary provided

I found the course precise, informative and well presented.

It's a good summary of the essentials of excellent customer service - communication, dealing with complaints, first impression etc. I found it quite useful and noted down a few tips.

Useful and informative. Liked the 3 steps to follow when handling a complaint.

Great all round training

Lots of talking to sit and listen to. Better approach would be to include some actual video footage of good/bad customer service, making it more realistic to imagine scenarious.

The courses are very time consuming and would apreciate if they were a bit more condensed.

I am happy to take this course. Thanks.

I did enjoyed the course, it will help me with the customers

There were a couple of questions in the assessment with misleading answers - eg one of the answers was: non-verbal or eye contact. Eye contact IS non-verbal. The other misleading question concerned closed questions - the answer was that helps your customer expand but I disagree; in fact I think the opposite is true. I would be interested in you reviewing this and getting back to me please. I'm also not convinced that mimicking your customers behaviour/tone etc is a good idea!