Conflict Resolution Training Reviews

Very interesting, but I am not quite sure about its relevance. I might need more enlightening

Well considered training, less functional in real life situations.

I found the information conveyed to be useful. There was discussion of fidgeting around active listening, it should be advised that there are some disabilities which cause people to do this involuntarily. Conflict resolution must also include reasonable adjustments under the equalities act, which should involve understanding why people may behave outside of expectations on minor points like this. Relying on disabled people explaining imposes an additional unnecessary burden.

Informative but very "samey" as other courses

it was a bit repetitive, but on the whole a good and informative course

This may be good for some people with less experience and as a quick reminder for people with more. For a counsellor or someone experienced in talking therapy and management this is very basic, but could be good for a reminder. I can imagine that some people who are neurodiverse would find this frustrating as some of the tools are not necessarily in tune with their mindset, although it does give a good base for further thinking and to build emotional intelligence and an "instruction" how to manage certain situations that can be helpful.Some people may also wish to receive break away training for confidence (within work and personal life, e.g. walking alone in the dark). It would need to be clarified to the learner what this training is about and why they have been asked to complete it.Overall - good training, great graphics, clear and easy to remember. Too basic for many, unless explained it is as a quick refresher. Check how good it is for people who are ND (as the course says, do not assume and it may be perfect, use open questions - they may wish to please and possibly want to discuss further how this can be used). If there is opportunity I would suggest using this with a follow up for discussion, scenarios and questions within a team meeting/training.

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The course didn't consider power differences, gender etc The opening scenario was disturbing (a man sounding a klaxon close to a female who was making a phone call). I think this was well beyond 'conflict resolution' or finding 'common ground' etc, and belongs more to a course around dealing with bullying or violence/aggression. As a woman, I actually found that scene quite upsetting.

Before "sitting" the exam for the certificate, you are told the results will be shown at the end; however, if you get a question wrong, you are immediately told about it and this contradicts the first statement and creates conflict of uneasiness with the sitter. The bench mark percentage may also need to be put at the beginning and not be a surprise at the end of you fail to reach the minimum pass rate, which leads to "maybe you should retake the exam" I foundto be wholly condescending thereby creating further conflict and uneasiness with the sitter, as failure to reach the minimum target means that you must retake the exam to get the required certificate anyhow. "Maybe you should" serves only to add salt into the wound, by further kicking the sitter when they feel that they have let themselves down. And while I resat the exam when I was calmer and in a better frame of mind, I did not want to do so because of the condescension.