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The course was very broad.
Many new things were learnt through the course.
Useful techniques, but would also be good to focus on customers
Useful techniques to remember when dealing with conflict, but it would also be useful to cover dealing with a customer with conflict, and aggression on the phone / in person with customers.
Clear and precise
For me it was more of a refresher of what I already know
Clear and precise
For me it was more of a refresher of what I already know
Clear and precise
For me it was more of a refresher of what I already know
Amazing
It helped me a lot, very wonderful
very enjoyable
This user gave this course a rating of 5/5 stars
I enjoyed this course
I enjoyed this course. It was practical and gave a reasonable insight into conflict and how to resolve it.
Useful tools
Interesting and informative
Conflict course
Very detailed course easily digestible content