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Very clever

This user gave this course a rating of 5/5 stars

Good concise and meaningful course

A good meaningful course, highly beneficial in it's concise nature. This is the length of course best suited to on line learning in the workplace.

The course was very broad.

Many new things were learnt through the course.

Useful techniques, but would also be good to focus on customers

Useful techniques to remember when dealing with conflict, but it would also be useful to cover dealing with a customer with conflict, and aggression on the phone / in person with customers.

Clear and precise

For me it was more of a refresher of what I already know

Clear and precise

For me it was more of a refresher of what I already know

Clear and precise

For me it was more of a refresher of what I already know

Amazing

It helped me a lot, very wonderful

very enjoyable

This user gave this course a rating of 5/5 stars

I enjoyed this course

I enjoyed this course. It was practical and gave a reasonable insight into conflict and how to resolve it.