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Covered in this course

Course contents

This training course is broken down into 1 section

  1. 1 Handling Information
A screenshot of the Handling Information in Care Training
Section 1: Handling Information in Care

Throughout this course, we’re going to look at some of the laws that govern how you should handle information; we’ll see what policies and procedures your employer has in place; and what you should do if you ever have any concerns about how information is being handled at your workplace.

About this course

Our Handling Information in Care Training focuses on Standard 14 of the Care Certificate. The information of an individual receiving care should only ever be shared when it is necessary. Information should not be shared with family/friends or third-parties without their permission. 

This course will touch upon legislation surrounding personal data - the GDPR - how individuals have a right to confidentiality. As well as The Freedom of Information Act 2000, how to handle information in Care, care plans & reporting concerns. 

Standard 14 of the Care Certificate - Handling Information - requires staff to:

  • Describe ways of working & legislation around recording/sharing/storing of information
  • Explain why it is important to have secure systems for recording/sharing/storing information
  • Show how to keep records up to date, complete, accurate & legible
  • Explain how to report if they become aware ways of working have not been followed

This course works in partnership with our 14 other awareness courses that make up the Care Certificate

You can access our free worksheet that has been designed to accompany our online Handling Information in Care Training course. In each section, there is a box for you to
tick when you have watched the relevant slide in our course. You can also take notes that will help you during your practical assessment at work.

This course equips learners with the knowledge that's required to be put into practice in the workplace, whereby they can do the 'practical' part of their training, followed by having the Care Certificate supplied to them by their management as they meet the required standards. These courses provide part of training but practical training is still required to obtain the care certificate.

Chris Miller, a presenter of Handling Information in Care Training

Presented by

Chris Miller

The importance of Handling Information in Care Training

It’s important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.

Find out more

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Handling Information in Care certificate

Download and print

Each of our courses ends with a multiple choice test to measure your knowledge of the material.

This Handling Information in Care Training course concludes with a 10 question multiple choice test with a printable certificate. In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.

What does my certificate include?

Your Handling Information in Care Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.

Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.

Handling Information in Care certificate

62 real user reviews

4.9 out of 5

This user gave this course a rating of 5/5 stars

Very good

I feel it's essential to keep updated with Handling Information.

A really good recap

videos filled with all the information required to assist with completing the test

very good

This user gave this course a rating of 5/5 stars

Very interesting.

Keeping responsibility to uphold the rights of patients by always following the agreed ways of working set out by the employer is essential and to find solution to non compliance of patients acceptance of tasks offered by caregiver.


This course educate one on how to keep information or rather be confident on data keeping.

Good information given

Excellent course really enjoyed this

Good course

This user gave this course a rating of 5/5 stars

Why is this training important?


It's important that you comply with the law and know the ways in which it affects you and the way you work.

Handling Information in Care is Standard 14 of the 15 standards that are in the Care Certificate. Those who have job roles in the health and social care sector are shown what is expected of them in the Care Certificate which is an agreed set of standards that employees need to pass. It forms part of an induction programme that should be covered if you are 'new to care'. 

The Care Certificate was developed by Skills for Care, Health Education England and Skills for Health. 

The General Data Protection Regulation

The aim of the GDPR is to protect all EU citizens from privacy and data breaches in today’s data-driven world. Although the key principles of data privacy still hold true to the previous directive, many changes have been proposed to the regulatory policies; the key points of the GDPR, as well as information on the impacts it will have on business. 

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