Covered in this course
This training course is broken down into 2 sections
- 1 Communication in Care
- 2 Communication in Practice
Good communication skills help you accurately understand what the people in your care need from you, they help you organise and plan together what care you’re going to give them, and they enable you to communicate this to your colleagues. In the rest of this section we’ll look at what communication is and the different forms it takes.
Communication is the foundation of any relationship and just like relationships communication comes in all shapes and sizes. What’s appropriate for one person won’t necessarily be appropriate for another and it’s your job to communicate effectively with your patients. In this section, we will look at the barriers to effective communication and how to reduce these barriers.
About this course
Ensuring effective communication is a fundamental component of providing high-quality care services.
As a care worker, you will need to be aware of a range of different ways communication can take place. Individuals communicate through a range of different methods and these can be either verbal or non-verbal.
Examples of types of communication are:
- Body language
- Facial expressions
Our Communication in Care course teaches carers how to effectively communicate with patients and colleagues in a care setting. It looks at speaking with confidence and conviction, listening to difficult people, identifying your preferred listening style and much more.
This course works alongside our 14 other awareness courses that make up the Care Certificate Standards.
This course equips learners with the knowledge that's required to be put into practice in the workplace, whereby they can do the 'practical' part of their training, followed by having the Care Certificate supplied to them by their management as they meet the required standards. These courses provide part of training but practical training is still required to obtain the care certificate.
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Communication in Care certificate
Download and print
Each of our courses ends with a multiple choice test to measure your knowledge of the material.
This Communication in Care Training course concludes with a 20 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Communication in Care Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
Why is this training important?
It's important that you comply with the law and know the ways in which it affects you and the way you work.
Standard 6 of the 15 standards that make up the Care Certificate is Communication. Workers in the care sector are shown what is expected of them in the Care Certificate, which is an agreed set of standards that employees need to pass. It forms part of an induction programme that should be covered if you are new to the care sector.
The Care Certificate was developed by Skills for Care, Health Education England and Skills for Health.