The results are in for our 2021 Customer Satisfaction Survey!
Customer feedback is incredibly important to us here at iHASCO. We value each and every one of our clients' views, so a big thank you to those of you who found the time to fill out our survey. We’re delighted to say that we received feedback from over 550 clients this year.
2021 has been another challenging year for many businesses so it was crucial for us to hear from clients about their experiences with iHASCO, challenges for the year ahead and their thoughts on workplace training in general. Here’s what our customers think about the iHASCO experience...
The headline stats:
Overall, iHASCO was rated 4.6 out of 5 by our clients!
We were rated:
- 8.89/10 - for ease of use of our Learning Management System
- 9.02/10 - for responsiveness
- 9.28/10 - for the friendliness of our staff
- 9.24/10 - for the knowledge of our staff
- 9.24/10 - for customer service and support
- 9.07/10 - for course quality
- 9.21/10 - for the accuracy of our content
- 9/10 - for the range of courses offered
- And 9.13/10 - for our overall course rating
We received a 66 (compared to a UK average of 30) Net Promoter Score. This is a universally accepted measure of Customer Satisfaction based on how likely a customer is to recommend a business. Our NPS is deemed an ‘excellent’ by Bain & Co (the source of the NPS system), with the average B2B Software NPS score sitting at 30 in 2021.
What did our customers say about us…
Great quality, good content, each course is well laid out. The system is intuitive and easy to navigate. Support from iHASCO staff is first class and very responsive. Overall, highly recommended.
Very informative, high-quality videos and additional resources, a mixture of videos with subtitles in different languages and additional transcript - a great way to meet learner needs.
Very high-quality production standards and presentation. Appropriate in the level of assumed knowledge, pacing and language. The best I’ve come across for this type of content.
Seeking Constant Improvement
We are delighted with the hugely positive and encouraging responses from the customer satisfaction survey. It is clear to see that the quality of our courses and customer service is something that is rated highly by all respondents. That said, we are mindful that we can always do better and ‘seeking constant improvement’ is one of our core business values. So rest assured, we’ll be developing and enhancing our product even more over the coming years to help you, our valued customers, handle your workplace training with ease!