Age Verification Training

Each of our courses ends with a multiple-choice test to measure your knowledge of the material.

This Age Verification course concludes with a 5 question multiple choice test with a printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.

As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.

What does my certificate include?

Your Age Verification Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.

Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.

Renewals and upselling are critical moments in the customer journey, but they’re often where relationships can feel strained if handled poorly. When these conversations are rushed, overly sales-driven or poorly timed, customers may feel pressured rather than supported, increasing the risk of churn and missed opportunities.

This training helps employees reframe renewals and upselling as part of ongoing customer success, not one-off transactions. Learners develop the confidence to hold regular, value-led conversations that focus on customer goals, progress and outcomes. By understanding how to align offerings with changing needs, teams can introduce renewals and upsells naturally and at the right moment.

The course also equips employees to handle objections calmly and constructively, making sure that concerns are addressed without damaging trust. By learning how to measure success beyond revenue alone, organisations can build longer-lasting relationships, improve retention, and create growth that feels beneficial on both sides. The result is a more consistent, professional customer experience where renewals and upselling feel like a logical next step, not a hard sell.