From reactive to resilient: 10 years of Health & Safety training with iHasco
“It’s just training done, certificate provided, evidence gathered. iHasco are convenient, so we are always compliant “
Neil Shacklock Plumbing & Heating Contractors Ltd has been trading for 57 years, with over 100 employees working both on site and in an office environment.
When Health & Safety Manager Neil Harper joined the business a decade ago, he inherited a training setup that was inconsistent, unstructured, and reactive. In this case study, Neil shares how iHasco became a central part of rebuilding that framework, and why, ten years on, he wouldn’t be without it.
Three reasons why Neil Shacklock Plumbing & Heating Contractors Limited love iHasco:
- “If I didn’t have iHasco, I would be absolutely lost” – from new starter inductions to unexpected compliance curveballs, iHasco is there when it matters most
- “Training done, certificate provided, evidence gathered” – instant certificates and an easy-to-navigate platform mean compliance is never more than a few clicks away
- “Convenient and compliant” — after ten years, iHasco remains a core part of how the business meets its obligations under the Health & Safety at Work Act
From reactive to proactive
When Neil Harper joined the business, training was something that happened when something went wrong. A new risk emerged, a box needed ticking, and someone scrambled to find a course. There was no structure, no evidence trail, and no way of knowing whether the full workforce was actually covered.
For an organisation with over 100 plumbers, electricians and office staff working across active construction sites, that wasn’t just inefficient. It was a liability.
Today, training at Neil Shacklock Plumbing & Heating Contractors Ltd isn’t reactive. It’s structured, evidenced and always ready, whether that’s a new starter on induction day, an unexpected change in legislation, or an auditor asking for proof of compliance on the spot.
- Sector: Construction & Building Services
- Number of employees: 100+ employees
- Use case: Health & Safety compliance training
Set up in just an hour
Despite describing himself as “a little bit old school,” Neil says getting up and running with iHasco is straightforward.
“Once you have had an hour with iHasco, you’ll be up on your feet. You’ll be getting the units selected, your people registered, and you’ll be up and running within an hour.“
Inductions have been transformed
When a new employee joins, there’s an enormous amount to cover, and Neil simply can’t be in two places at once.
“On our induction days, if I didn’t have iHasco, I would be absolutely lost. There’s so much to cover, and iHasco gives me everything I need to prove that we’ve done the right training with the new employee.”
A training curveball
But it’s not just planned inductions where iHasco delivers. Neil is candid about a moment earlier this year that summed up exactly why he keeps coming back. His SSIP accreditation required staff to be trained on the new Building Safety Regulations, and he had no idea where to turn.
“That sort of sent me spiralling. I didn’t know where to go. And then iHasco dropped into my mind. And when I went on the platform, I found a new course around the Building Safety Act. And all the stress went away – I was back in charge again,” Neil explains.
It’s this ability to stay ahead of what’s required, adding new courses as legislation and industry requirements shift, that Neil sees as one of iHasco’s greatest strengths.
“You guys are always looking at developing something that is cropping up out there. There’s always a value in looking at what new training is available. It really saves us a lot of time, money, and effort.”
Proof, on demand
For a business operating in construction, the ability to demonstrate compliance quickly and confidently is essential. When a customer or auditor asks for evidence, certificates are available in an instant.
“It’s just training done, certificate provided, evidence gathered. If someone came knocking on my door and said, ‘I need to see if your staff have done all your training’, I know I’ve got it there straight away.”
Still here after ten years, and not going anywhere
After more than a decade, the relationship between Neil Shacklock Plumbing & Heating Contractors Ltd and iHasco shows no signs of slowing down. For Neil, it isn’t just about convenience. It’s about what that convenience makes possible.
“It supports us in being compliant with the Health & Safety at Work Act. iHasco is a key part of our compliance operation.”
And when asked to distil ten years of experience into just a few words? Neil landed on two.
“Convenient and compliant. iHasco are convenient, so we are always compliant.”
Want to see what iHasco could do for your business? Explore our Health & Safety courses or get in touch with our team today.