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Covered in this course
Course contents
This training course is broken down into 3 sections
- 1 Introduction to Conflict
- 2 Tips & Techniques
- 3 Handling Serious Conflict
About this course
Conflict is part of our daily lives and it can have a very negative impact on our relationships. However, well-managed conflict can bring about positive change. It has been found that 85% of employees deal with conflict at work at some point, and 29% of employees deal with it almost constantly.
The ability to communicate successfully is among the most sought-after soft skills in the workplace, whether you’re dealing with the differences or demands of your employees, colleagues, managers, suppliers or clients.
Conflict can arise in any organisation and in any industry - anywhere where people who have different beliefs, opinions and ways of working are sharing the same space! Whether it’s just two individuals or a group of people.
A conflict that is handled poorly, or not handled at all, can cause irreparable damage to your organisation's productivity and reputation. Hence why Conflict Resolution Training is essential for giving you the best strategy for dealing with conflict.
Presented by
Chris MillerThe importance of Conflict Resolution Training
It’s important that you comply with the law and understand the positive impact this training course can have on your organisation and employees.
Find out moreAvailable in 41 languages
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Our most popular languages
- Italian
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- Romanian
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Conflict Resolution Training certificate
Download and print
At the end of this Conflict Resolution Training course, users will be given a printable certificate.
In addition, brief in-course questions guide the user through the sections of the training and are designed to reinforce learning and ensure maximum user engagement throughout.
As well as printable user certificates, training progress is all stored centrally in your LMS (Learning Management System) and can be accessed any time to reprint certificates and act as proof of a commitment to ongoing legal compliance.
What does my certificate include?
Your Conflict Resolution Training Certificate includes your name, company name (if applicable), name of course taken, pass percentage, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Please note if you are using our course content via SCORM in a third party LMS then we are unable to provide certificates and you will need to generate these in your host LMS yourself.
1,328 real user reviews
good course
This user gave this course a rating of 5/5 stars
Easy to use
This user gave this course a rating of 5/5 stars
training was clear and easy to follow
good to put training like this out as it helps to achieve a more constant and happier work place
Inciteful and interesting
Found this very inciteful, useful and interesting
good structure
This user gave this course a rating of 5/5 stars
brilliant
It was very easy to use and useful
I found it really informative & helpful
Unlike some courses where I complete it but don't take too much Interest, I really found this one very interesting as it's something we have all experienced whether personally or professionally and I can resonate with the examples discussed and I like the solutions provided to deal with all types of conflict. I also like that you provided a transcript for each video, which made it easier to save it on a document and I like the downloadable tools that I will find useful in my own life. Thank you, it's a great course.
It’s good to get an insight into issues
Very informative
Why is this training important?
Business benefits
It’s estimated that 85% of employees deal with conflict at work at some point, and around 29% deal with it on a regular basis.
Conflict can be incredibly negative, having drastic consequences on both individuals and the wider organisation. However, with the right tools, conflict can be managed effectively, saving you money and increasing productivity; helping empower your staff, improving their work experience, and reducing your staff turnover; and helping you manage risks by preventing potential aggression or violence by disgruntled staff, mitigating the legal risks which might result from such actions while fostering a better public perception of your organisation. Our Conflict Resolution Training provides you with the tools you and your staff need to properly manage conflict, turning what could so easily be a negative into a benefit for you and your organisation.
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