Stocks Hall Care Nursing & Care Group opened in 1987 and is now one of the largest providers of residential and home care services in Lancashire and St. Helens. They work on an open-door policy and recognise that by ensuring the positive wellbeing of individuals, they can ensure respect and trust in the relationship between the carers and residents. Facilities include social areas, leisure facilities, cinema and communal gardens. Stocks Hall want residents to feel safe, secure and living in a comfortable environment that meets their needs. Stocks Hall also boast a Customer Service Excellence award.
Stocks Hall’s Values:
- We strive for excellence in a rich and balanced care environment. Our aim is to protect, empower and inform
- We aim to be fair, honest and answerable to our customers, employees and the wider community
- Stocks Hall values the uniqueness of each individual and embraces diversity. We will not accept discrimination of any form
- We will deliver our promises in an atmosphere of innovation, trust and respect
- We embrace change to making life and work meaningful and enjoyable for all
Stocks Hall have been with us since 2012 (back in the day of CD ROMs!) and are currently using more than 35 of iHASCO’s Health & Safety and HR Compliance courses. These include courses such as Medication Awareness in Care, Fire Warden Training in Care and Fire Awareness in Care to make sure that staff are aware of best safety practices. Alongside these, they also use our Mental Health Awareness, Stress Awareness and Bullying & Harassment training courses to make sure their staff are aware of how they can better care for their own wellbeing as well as that of their colleagues. Stocks Halls also use 3 of our Care Certificate Courses that we offer, helping staff with the ‘theory’ side of their Care Certificate Training.
We caught up with Mel Howard, the Quality Assurance Manager at Stocks Hall to speak more about her experience with iHASCO…
iHASCO ticked every box for us when we were looking for an eLearning provider. The amount of courses they release every year and the level of support they offer continues to impress me every year. The quality of their courses is also second-to-none. I love the Care Certificate Courses and can’t wait for them all to be completed!
I think that your Customer Support team are fantastic, always on hand to help with any queries and super friendly. My Account Manager - Lisa Godding - is great too!
When we asked Mel about any final feedback, she simply said ‘Keep up the great work!’. We would like to thank Mel and the team at Stocks Hall for their time and which them the best for the future!
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