Oliver Bailey

Technical Support & Infrastructure Manager

Portrait of Oliver Bailey
Portrait of Oliver Bailey
View Oliver Bailey's profile

Find out more about Oliver Bailey

When did you join iHASCO?

I joined iHASCO in June 2014 as a Technical Support Apprentice, working my way up to being the Technical Support Manager.

What do you do at iHASCO?

I am the Technical Support Manager. I provide technical support for over 13,000 clients and in-house support for 45 staff members. I ensure the running of all systems, whether computers, servers, phones and call recordings; making sure everything is running to its optimal ability. Reporting issues and creating bug reports for both the training programmes, as well as the LMS and CRM built in-house; providing comprehensive reports and analysing of the issues to identify them for both clients, staff and our development team alike.

What do you like to do in your spare time?

I’m an avid gamer, reader, and model collector. I have an extremely keen interest in Marine Biology, utilizing this for my marine tank! Games are all PC based. Models are Warhammer

Tell us something we don't know about you.

I’m a stupidly fast typist. 140 WPM! (Words per minute)

What's your favourite food?

A medium-rare fillet steak, accompanied with sautéed onions & garlic within a white wine and butter sauce.

What's you favourite film of all time?

Avatar. The CGI effects that were rendered at the time are absolutely astronomical. Avatar 2 hype!

If you could go anywhere in the world, where would you go?

Atlantis – Underwater city, who wouldn’t?!

When you were little, what did you want to be?

Artist and/or Tattooist.I still enjoy art, and love ink work, but as a hobby and not work. I feel I’d lose my passion.

What's your favourite book and why?

I can only judge this within the Fantasy Genre as I don’t really like others as much. However…The Inheritance Cycle, written by Christopher Paolini. Absolutely phenomenal books (fantasy) first started when he was only 13! Truly one of the best out of the (vast many) that I’ve gone through.