1. Browse Frequently Asked Questions

IP addresses behind the domains

The IP for and is “”. is a CNAME record which resolves to “”.
We’ll also soon be adding another domain for content deliver ( which is again a CNAME record, this time resolving to “”.
The IP for * is “”.

I’m having trouble logging into the Reporting Suite

Make sure you click the ‘log in’ button for existing users and not the ‘GO’ button for Guest access.

Which domains do I need to allow?






We use SOAP based web service to ‘post’ & ‘get’ data. SOAP uses http as its transport mechanism.

Each certificate prints with the same name.

Each person needs to sign in with their own email and details. If staff do not have their own email make one up by using their name and your company email.

Results showing as 0% on the Reporting Suite when I know staff have completed training

Each time your staff access their training after printing the certificate, it will be assumed that they wish to start a new training session. This will archive previous results.

To view archived results click on the ‘head & shoulders’ symbol next to the name. You will then be able to view all results.

I deleted a result by mistake, can I get it back?

In short, yes. When you choose to delete a result row from the Reporting Suite it’s only marked as deleted. To re-instate the result you need to log a new or updates result using the same email address as that associated with the result row and it will become visible again.

Your deleted results are included if you choose to download your results so you can review previously deleted results if you need to.

If for whatever reason you really need to ‘hard’ delete a result contact us and we can do this on your behalf.

How can I print out my user results?

From any of the ‘Results’ screens on the Reporting Suite you can select to ‘Print’ the current view of results. This allows you the flexibility to ‘filter’ the results using the filter tool at the top of the screen, re-order the results as required and then print the view that you see in front of you at any moment in time. If you want to see the optional fields on your print out, make sure to toggle them open before you click ‘Print’

Note that you can use either the ‘Print Results’ button below the results tab or the inbuilt Browser print feature. Both give an identical result.

How can I create graphical reports based on my users results?

The Reporting Suite provides an option to download your users results to a CSV file which can then be imported into Microsoft Excel and manipulated in any number of ways.

Microsoft Excel has a built in ‘Chart Wizard’ which you can use to create a more graphical presentation of your users results data.

I cannot print certificates from the Reporting Suite

To print certificates form the Reporting Suite you need the Adobe Flash plug-in installed. Click here to download the latest version.

Results are not showing as expected on the Reporting Suite

There is a known issue with the legacy ‘Fire Awareness in the Workplace’ CD-ROM whereby if your Operating System is set to use US style dates then the dates on which you completed sections of the CD-ROM are passed to the Reporting Suite in the incorrect format. In some cases this will mean that sections are still marked as completed but with the wrong date, in other cases it will mean that the sections are not marked as completed when they should be.

To resolve this issue simply ensure that the users in question have their Operating System correctly configured to use the UK rather than US date format.

How do I change the order of the results?

You can ‘order or sort’ your results by clicking on any of the column titles to ‘re-sort’ the list in ascending or descending order by that column.

2. Submit a Support Request

So that we can best understand the issue that you are experiencing please complete the form below in full. Once we have received your support request we will review the details you have provided and endeavor to respond within 48 hours.

How can we help?

Your Details

Request a call back or dial 01344 867 088 .(JavaScript must be enabled to view this email address)