Key Features & Benefits of this Course
- Complete this course online in just 35 minutes
- CPD & RoSPA approved training course
- Suitable for all levels of staff and management
- Personal Safety Risk Assessment included
- End of course test and printable certificate
- Free trial, online demo and bulk discounts available
- Contact us to find out more about condensed versions and different languages
Lone Worker Training - Lone Working OUT of the Workplace Course Contents
1. What is Personal Safety?
In this section we cover who is at risk and why; and who is responsible for safety during a working day. It looks at the importance of preparing for a visit and talks about trusting your instincts.
2. Practical Planning
This section covers the practicalities of getting where you are going. It includes making sure you are properly prepared – such as checking the battery in your mobile phone before you leave. It covers getting ‘there’ on foot, by car, using public transport, taxi and then what to do on arrival to stay safe.
3. Staying in control
This section is about being aware of the other person, recognising the signs of aggression early, defusing trouble and keeping control of a situation. We use actors to play out scenarios, making it really clear and easy-to-understand what’s going on. This section also shows ways to escape, including using personal alarms. Finally it explains how to report an incident.
4. Buddy Systems
When your work takes you away from a fixed base, for example making a home visit, there should be a system in place so that someone always knows the details of your visit - who you're going to see, where and when you're going and when you're likely to be back. This is known as a tracing system or buddy system.
In this section we look at buddy systems and tracing systems and information that needs to be kept on file.
This section also includes a personal safety risk assessment which is your checklist to make sure that everything possible has been done to ensure you will be as safe as you can be on external visits. Your answers will highlight potential problems and can be used by your managers and safety representatives to improve your safety at work.
Test & Certificate
This Lone Worker Training - Lone Working OUT of the Workplace course concludes with a 20 question multiple choice test with printable certificate. In addition, brief in-course questionnaires guide the user through the sections of the training, and are designed to reinforce learning and ensure maximum user engagement throughout. As well as printable user certificates, training progress and results are all stored centrally in your LMS (Learning Management System) and can be accessed any time to re-print certificates, check and set pass marks and act as proof of a commitment to ongoing legal compliance.
There are two main sets of legislation which apply to Lone Workers: The Health and Safety at Work etc Act 1974 puts a duty of care on employers to ensure the health, safety and welfare of their employees whilst they are at work. The Management of Health and Safety at Work Regulations 1999 state that employers must make a suitable and sufficient assessment of the risks their workers are exposed to:
Every employer shall make a suitable and sufficient assessment of – (a) the risks to the health and safety of his employees to which they are exposed whilst they are at work; and (b) the risks to the health and safety of persons not in his employment arising out of or in connection with the conduct by him of his undertaking.
Employers have a duty to assess risks to lone workers and take steps to avoid or control risks where necessary
For those who regularly work alone outside of their workplace, being able to perform risk assessments and having the correct training are especially important in order to ensure continued personal safety. This applies to professional roles such as Salespeople who travel, Delivery Drivers, Surveyors, Journalists, Health and Social Care Workers and many others besides.
Every employer shall provide his employees with comprehensible and relevant information on – (a) the risks to their health and safety identified by the assessment; (b) the preventive and protective measures
For additional practical guidance when it comes to applying Health and Safety principles to Lone Workers, see the HSE Publication Working Alone: Health and Safety Guidance on the Risks of Lone Working.